Help Using Your Health Benefits
Navigating your health care isn’t always a clear path. That’s why we offer several resources to help you get the guidance, answers, and support you need. Whether you have questions about your coverage, want help finding an in-network provider, or need support coordinating your care, we’re here to guide you through the process.
Aetna Concierge Services
When you have questions about your Aetna medical plan, Aetna Concierge Services can help you get answers and make sense of your coverage. They can help you understand the APCN+ network and your benefits, find in-network providers, answer billing and claims questions, help with pharmacy questions, and walk you through the Aetna app and online portal.
Make Aetna Concierge Services your first call before scheduling a visit or procedure to ensure you get the best value from your benefits. Call 1-800-922-5863, Monday through Friday from 8 a.m. to 6 p.m. ET, or visit aetnaresource.com/n/bayada.
Aetna Member Advocates
Sometimes you need more than an answer — you need someone to help you work through the details. Aetna Member Advocates can provide personalized support when you need help coordinating your care. They can work with provider offices and billing teams, help find and schedule appointments, assist with getting Aetna added to an existing provider, and help you explore options for medical services.
To connect with an Aetna Member Advocate, visit aetnaresource.com/n/bayada or call 1-800-922-5863, Monday through Friday from 8 a.m. to 6 p.m. ET.
